no, the reference is that only ONE track is 'skipped' not both on the same end, so there is no way that 'syncing' or 'overriding' the motors is going to sync or solve it, it has to be repaired/replaced....believe me, I thought about this A LOT while it happened to us, as we had 40,000 miles on the coach and had traveled extensively across the country and the slide had probably been run in and out successfully for hundreds of times. It just came out of the blue one day after we stopped at a park and set up for the night. Several 'bangs' and there she went. No reason why.
I know how to sync as I've done that many, many times and always hold down the button for several seconds after the slide is completely in or out.
I know how to override the motors as I've done that several times, and also replaced motors in at least 3 of the four motor positions, if not several twice.
I'm a pro.
But when a 'skip' happens, there's very little the owner can do. Even the dealer had 6 men try to push the slide back in after removing the motors, and it was not happening. Replacing the column solved the issue and now the gears and teeth are all back in line together. : )
joy.
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