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No excuse for that problem. Whatever time your dealer opens up in the morning, that's when you call them. If they don't jump high enough to suit you, call Thor customer service next (if your coach is new).
Some forum members have learned that you don't leave your coach and wait for the dealer to call, instead tell them you will have coach there for them when they are ready to work on it. If you have to, tell them your forum friends are really interested in how this is resolved!
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Thor Forums
