I just saw that you have a Challenger 37TB so you should have 50 amp power. The next thing to do is what you said - check the breakers on the generator. That has happened to us before when one leg of the power went out.
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John
2016 Thor Hurricane 35C with pups Piper and Annabelle
2013 Ford Fiesta toad
FMCA - F457085
Blog - https://traversity.us
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