The coach A/C system has a control on the far right of the center console to control the dash airflow. When the upper vents or defrost is selected, there should be no airflow to your feet. If there still airflow to your feet, then the vacuum operated diverter door is not operating normally. Any good A/C shop should the able to fix it, if it is a problem. Neither Thor Concierge Service or your dealer have a clew how the dash air works. All Ford trucks and older Ford cars use an identical vacuum system.
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Jim & Roy Davis
2016 Hurricane 31S
1961 Rampside in tow
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