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Thread: Expectations
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Old 07-01-2015, 03:52 PM   #29
neeliec
Senior Member
 
Brand: Thor Motor Coach
Model: Hurricane 27K
State: Arizona
Posts: 237
THOR #2005
Quote:
Originally Posted by dstankov View Post
After 20 days, notify Thor in writing at the address provided in the warranty. This puts Thor on notice, gets them directly involved, and gives them one final attempt to get the repair corrected. When you send the written notice call Thor and let them know it's on the way. This way they know they have a problem.
Hello Dave,

Are you suggesting that Thor be notified for all warranty-related issues if we haven't had success in getting the RV repaired within 20 days - even if the dealer says they are just "behind" in their work?

I'm thinking perhaps I should think about doing that if we don't hear anything from the dealer today. Our coach has been at the dealer for 14 days as of today with warranty issues only.
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