Quote:
Originally Posted by neeliec
Hello Dave,
Are you suggesting that Thor be notified for all warranty-related issues if we haven't had success in getting the RV repaired within 20 days - even if the dealer says they are just "behind" in their work?
I'm thinking perhaps I should think about doing that if we don't hear anything from the dealer today. Our coach has been at the dealer for 14 days as of today with warranty issues only.
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That is exactly what I am saying and that is what the Thor warranty states.
When you deliver the coach to the dealer for its scheduled appointment, the dealer and Thor are considered notified. The 21 day clock starts ticking at that time and dealer excuses do not stop the clock. If the dealer does not accomplish the repair in 20 days you notify Thor in writing and they then get one final attempt to make it right.
Now, this is not 20 cumulative days. This is 21 days per warranty appointment.
I suggest you read the section of the warranty titled "What We Will Do To Correct Problems"
Also keep in mind the time limit applies to repairs that you, not the dealer or Thor, believes substantially impairs the value, use or safety of your motorhome. You are in the driver's seat and whether or not you relinquish control is up to you.
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