Quote:
Originally Posted by dstankov
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Now, this is not 20 cumulative days. This is 21 days per warranty appointment.
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Keep in mod that those are 21 business days, not calendar days. So that only applies if you are willing to leave your RV at the dealership and Thor's mercy for over a month.
I have never left any of my brand new motorhomes, (three so far), at the dealership for more than 24 total business hours. And I refuse to!
There is nothing in the Mitchell time and labor guide that takes a qualified mechanic more than 10 hours to accomplish, and that includes removing and replacing an entire drive train, (or in my case, a V10 engine in my Fleetwood Pace Arrow, a fiberglass rear cap on my Winnebago Vista, and the replacement of the entire overhead bunk Schwintek slide mechanism on my new Thor).
All other time is non-productive transactional communication. The time to conduct those transactions, (pictures, authorizations, shipping, telephone calls, and waiting), are performed on the dealership's time.
I take my motorhome and enjoy it until they contact me that they are ready to conduct some productive work! Then, and only then, do I bring in the coach. And I pick it up as soon as they wash and wax it, (I like the dealers that do this, so that's where I take my warranty work).
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