Quote:
Originally Posted by Beacher
Keep in mod that those are 21 business days, not calendar days. So that only applies if you are willing to leave your RV at the dealership and Thor's mercy for over a month.
I have never left any of my brand new motorhomes, (three so far), at the dealership for more than 24 total business hours. And I refuse to!
There is nothing in the Mitchell time and labor guide that takes a qualified mechanic more than 10 hours to accomplish, and that includes removing and replacing an entire drive train, (or in my case, a V10 engine in my Fleetwood Pace Arrow, a fiberglass rear cap on my Winnebago Vista, and the replacement of the entire overhead bunk Schwintek slide mechanism on my new Thor).
All other time is non-productive transactional communication. The time to conduct those transactions, (pictures, authorizations, shipping, telephone calls, and waiting), are performed on the dealership's time.
I take my motorhome and enjoy it until they contact me that they are ready to conduct some productive work! Then, and only then, do I bring in the coach. And I pick it up as soon as they wash and wax it, (I like the dealers that do this, so that's where I take my warranty work).
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The warranty specifically states "20 or more days". It dos not specify "business days" and since the business days for dealers vary during the course a week a business day requirement would not be considered by most a reasonable, especially since the argument can be made that a day a dealer is not open for warranty work is a day the coach s not available for use. Also, there is nothing in the warranty that prevents the dealer rom paying their technicians to work on the weekend or holidays.
Since the phrase "Business Days does not appear in any way shape o form in the warranty, it only applies if you allow the dealer and/or Thor to apply that logic.
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