Quote:
Originally Posted by Beacher
The term "business day" doesn't need to appear in the warranty statement. It's just standard commercial law 101. Any business will only be held legally accountable for the days that it conducts business, not calendar days.
|
The provisions of the Magnuson-Moss Warranty Act apply.
Warranties must be in a single, clear and easy to read document.
Also, ambiguous terms go against the warrantor.
For example, an authorized service center listed on Thor's Website is "Camping World" The Camping World Service Department is not a separate business entity. Camping World is open for business 7 days a week. The business itself elects to close their service department 1 or 2 days a week.
In my case when I go to Thor's website and look for a service provider they return the dealer from which I purchased the RV and the central customer service info. They do not provide me with the service department's info. My dealer is open 7 days a week for sales and parts but the service department is closed on Sundays. Their business days are 7 per week and not 6.
Also, to meet the federal requirements if the warranty stated "business days" it would have to define business days as being either Thor's business days (Mon - Fri) or the dealers business days (Sun - Mon for sales or Mon - Sat for service, or in some cases Mon - Fri for service).
Also, when a warranty is written to cover a product for 90 days from date of purchase, the 90 days is not implied to mean 90 business days. In that case 90 days has always been interpreted and defined as 90 calendar days.
That is why the FTC has ruled in numerous cases that ambiguous terms must be clearly defined and when used ambiguous terms go against the warrantor.
Again, the warranty clearly states in easy to read language "20 days".
Thor Forums
