Thor Forums

[Marklin]

Fellow owners, perhaps this has happened to you...we brought our 2018 Venetian to the dealer where we purchased, to get warranty work performed. It was in their care for 6 weeks during which time items were diagnosed and sent to Thor for approval. There seemed to be a lot of back and forth w Thor and although some items could be completed, others simply had no timeline. Meanwhile, after delaying our trip to the southwest for 3 weeks, we picked it up. We thought we’d have the opportunity to return home in March to wrap up diagnosed items which were already being processed. Now we find that Thor will not honor these repairs past our warranty deadline which expires end of this month. They say they can extend for 60 days but starting over w a new dealer starts the whole process all over again and local dealers are backed up. Super frustrating. We’d like Thor to honor the diagnosed repairs, to be performed by our dealer, when we return in March. No more, no less. Has this happened to you?
Thanks much for any thoughts you might have.