Quote:
Originally Posted by axis earl
New Axis Owner,
I have had similar situations when our rig was under one year old and we had to go to our local RV dealer where the purchase took place. You should go directly to the service manager now and get a record of everything you say and who you contact via email. I had to get a new hood for ours since it was cracking in the corners. I was notified by Thor that the hood had been shipped to the dealer and when it got there. Contacted the dealer and they didn't have a clue. Finally sent the email from Thor to the service advisor.... they finally found the hood in the back of their service/parts area. Totally ridiculous. As I said, service manager and emails from the two ends so you can let them fight with each other. Its really sad but its the same old story.
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Thanks, "Earl". My main concern is that the RV will be in RV limbo as Thor and Ford fight over who's fault the AC issue is. I'd think it's a Thor issue, since Thor customizes the wiring.
If I don't hear anything today, I'll start binge calling. Todays times are sad. I remember when a man's word and his handshake meant something...
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