Thor Forums

[Long & Winding road]

Originally Posted by The Gritz Carlton

The biggest issue(s) Thor is facing today (their words) is overall QC and "dealer engagement" in the "after sale" process of customer satisfaction. Fewer models, more adequate inventory per dealer and less buyers traveling country-wide to buy a motorhome will build better relationships with buyers AND dealers on a local basis. This will also allow Thor to hold the dealer's hands closer to the fire if they want to continue with Thor products.

Well I think what would help CW (and other RV dealers) is they sign a Thor contract that tells them the perameters to appove warrantee or factory defects/recalls themselves (without waiting a week for THOR approval).

Just like any other Car dealership.....You bring it in, they punch in the vin # and check extended warentee and get the job done in one day (But let say 3 to 5 days for RV's if they order parts).

This to me is one of the biggest flaw in the RV industry. They want to point fingers on who fixes what and half the time they (Dealers) have to push it back two or 3 times until Thor appoves someting because the dealer dont want to be out money for "assuming" Thor will appoved something.

I had minor cosmetic things like this on my RV so it took a few trys before it was done (10 Mo). Thats when I decided to ever go to a dealer again if it was a cheap fix and I could do the work myself.