Quote:
Originally Posted by jannnda
I have been trying to find someone that can recommend a dealer for warranty work in the Houston area. Everyone told me to never take my Thor 31Z to any Thor dealer. The recommendations were to find an independent shop and pay for it or try to use my extended warranty. Why can’t Thor use independent shops for warranty work? I also can’t find any place to do a front end alignment on the F53. Unbelievable.
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Thor MC has a max hourly labor rate for warranty work negotiated in the dealer arrangement. This rate is significantly below the going labor rate. Most dealers barely make a profit on repair work anyway. Then there is the fact that most Dealers pay their techs significantly less than the independent RV repair shops, so the independent shops have the most experienced techs. Thor requires documentation of the work to be performed before any labor is authorized, the return of all warranty parts replaced and complete documentation of the work performed. Small dealers do not have the staff to comply with Thor MC's requirements so it up to the service manager to all the paper work and phone calls. So what to do?
There are many great Thor Industries Dealers out there. MHSRV and Youngbloods in Mayfield are two I have used for 22 years. As for warranty or not service, I would always recommend you call Thor MC customer service and ask for a recommendation for a mobile tech in your area. Usually if your coach is under warranty, Thor MC will authorize reimbursement for the service IF certain requirements are met.
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