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Every "dealership" of every product they sell has to go through the same exact process for warranty work and reimbursement...they all have a space "out back" for parts to return. Thor doesn't have any requirements more stringent than any other business out here. This is a part of the benefits of owning a business that retails other's products. If you don't want to dance, go home. ALL Thor dealers should perform warranty work on any unit that comes in...it's in their contract and they agreed to it in order to get the product line. Obviously, prioritize your customers first, but refusing to do warranty work...they should have their agreement canceled. If Thor would enforce this and cancel a few dealers, the service would improve.
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Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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