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To see if the steps are still working, try starting the RV and put it in drive which will override the on/off switch and retract the steps (safety feature).
If the above works, then the autoretract has been disabled by the switch. There is an unmarked switch next to your Awning light switch (probably also unmarked) that shuts off the auto retract/extend of the steps which may have been accidentally turn off. (Also assume you did not put the "Use/store" switch in the Store mode...)
I hope this helps
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2018 Palazzo 33.2
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