Thor Forums

[Fish and Dear]

Originally Posted by Sweetbriar

If I buy a George Forum Grill from Target that dies in 10 days should I be upset when K-Mart refuses to make me whole even though they also sell Forum Grills?

If I buy a Camco Sewer Hose from Walmart but decide what I have is still good enough can I take to Camping World and expect a full return on my money?

The why should we expect anything different from an RV service center which is independent from the coach builders?

That is an "apples and oranges" comparison. Taking an RV, or any vehicle for that matter, to a dealer for warranty issues is NOT the same as returning a defective item for a refund. These guys actually get paid by the manufacturer to do the warranty work. It's part of their agreement to get to sell the RVs.

There is a reason dealers have service departments...they make money on then. Otherwise they would not even offer that. True they get back-logged, and I understand prioritizing their own customers. But refusing to do warranty work is a violation of their dealer agreement, and Thor should should enforce that agreement. Pull their contract and send all those RVs to another dealer and see how fast they start agreeing to do the warranty work. The world's largest RV manufacturer can make this happen. And whether or not you like Thor products the truth is they sell more than anyone else. So a good relationship with Thor and their buyers should be of concern to these dealers.

Anyone notice how many of these jackass dealers went out of business or sold to Camping World or someone else when the economy went to hell after 2008? Of course they did...they pissed off too many local people. Now the economy is kicking again and the same crap attitudes have returned.

Luckily we have several RV dealers within a short distance. The local CW dealer asked if I bought from them. Told them no. Only response was, "when you trade I hope you give us a shot." They always gave me great service. Make appointments for things and keep the appointments just as they promise. Call and text me with updates on anything along the way. Friendly, professional, courteous, and even remember my name when I stop in. Even if just go to buy toilet chemicals I stop at the service desk to say hi because they always take time to chat with a customer. Guess where I just traded for a new rig.

That's how you get and keep business. MHSRV was going to make me a great deal, but CW gave me the same deal, and I didn't have to drive through Dallas twice. But the reason I even tried to get the deal there was I know I'll get good service.