Thor Forums

[pmbreaux]

I recently purchased a set of Step Pads for the MH. While on our trip last weekend, I decided we should install, as we had a lazy Saturday of rest and relaxation.

The two on the pass side went on very easy, the front drivers had a struggle getting to lock. NOW...the drivers rear pad itself is concaved for some reason, and I thought it locked. Raised pad, stayed on, and checked to verify it was on.

Well, get home from a two hour drive and that left rear pad is missing.

Get on the Internet, sent Step Pad a message to get cost on one replacement pad. After a few emails back and forth with Ms. Barbara from Customer Service, she said she would send me one at no cost and shipped at NO COST.

I was willing to pay, but she said she would take care of it, and threw in some helpful advice to go along with the issue.

It's been a while since I have encountered Customer Service like that, and It was great to deal with Step Pads.