Thor Forums

[TurnerFam]

from experience:

A) never just 'drop off' your Motorcoach to any dealer and just 'wait' for them to magically do everything as you expect - usually your expectations are way different than theirs.

B) Thor dealers pretty much ALREADY know what's covered by warranty, as this is why they are considered an 'Authorized Dealer', so that the process is easy and quick. Other non-Thor or non-authorized dealers can do the work, too, even 'mobile' RV services, but they have to then submit their requests for coverages and hourly pay schedule payments to Thor and get a response before they will proceed - since they don't know if they'll get 'paid' as they expect. Thor is not in the business of punishing owners by 'dragging their feet', but there is a process to the request.

C) for any coach, but ESPECIALLY the higher end ones like yours, I would call/email Thor's Service Center and have them schedule you at their WAKARUSA, IN factory service center, right next to where your new coach was built, for ON-SITE service and repair, WHILE YOU WAIT, with FREE 50amp service, for as many nights as you need - look at it as a 'vacation' with the professionals, and several factories tours while you wait. They come and get your Coach at 7am, and bring it back to your site at 4pm, so that you have the continued use of it the whole time you are there, whether a single day, or several.
The factory service center has the parts and the professionals to handle anything you can throw at them, and it's all taken care of when you arrive - no 'dropping off' and hoping someone will eventually call you back - it's done right before your eyes... a very nice experience.

D) most folks don't realize that you don't have to run to the dealer and have something 'fixed' immediately, especially if it's not something that really interferes with your traveling or short term enjoyment - if you let the service center start a Warranty scheduled appointment for you, even if your appointment is not for 6 months in the future, due to their backlog, you'll still be covered by the warranty even if your's has 'officially' run out by then.