For those that might be interested:
Bought an Entegra Accolade 37TS from General RV in Ashland, VA. The process became a nightmare when we requested Solar, Winegard Connect 2, Maxx Air vent cover, and Mobile Eye as add-ons.
Come PDI day we showed up and the coach was not ready. We walked away without signing the papers after doing the PDI. General RV was willing to work through some issues and a follow-up PDI was scheduled.
During the initial PDI one of the items found was the prop for the bed was not connected to the base of the bed so it would not hold the bed in the raised (open position). A couple of days after we walked away we were told all PDI items were corrected.
When we "re-walked" the coach we found this damage that was not present during the initial PDI.
General RV said they would order the parts and let us know when they come in. After getting the coach home I went to extend and retract the bedroom slide and it sounded that something was being torn apart. When I investigated I found this:
(sorry the picture is 90 degrees CCW)
General RV had mounted the bed prop bracket in such a manner that it was lower that the bed platform and every time the slide was extended or retracted it would act like a hook or extremely dull saw blade and start tearing things apart. It is even beginning to remove the wood panel holding the breaker panel.
The dealership has not responded regarding this issue. General RV Customer Care says they understand our concern about reliable service and we can use any dealer we want but we need to confirm they accept our warranty.
Now what do you think about that?
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