Had a lengthy (30 min) conversation with Jayco yesterday about a couple of items on the Accolade and options for service in my area. I informed Jayco that I would give General RV one opportunity to service this coach and if they screw that up I will be going elsewhere. Right now the list for repair is:
- The bed trim that General RV damaged and remounting the bed prop bracket
- Mudflap in front of passenger's side duals not secure on the top causing the mudflap to rub the tire causing damage to the mudflap and possibly shaving the inner dual tire.
- Electric reel for power cord not working. It has power but does not retract the cord.
I have a "while you wait" appointment for next Friday for the dealer to verify the repairs needed and identify any parts requirements. I will then return to the dealer when the parts arrive for repairs. This dealer's policy is coaches do not sit on their lot while waiting parts.
The discussion with Jayco yesterday resulted in the decision that this dealer gets one shot to get it right. If they don't Jayco will begin working with an independent service center of my choice for warranty repairs.
Also today I received an email from a Jayco Master Scheduler who is going to work with me on scheduling the coach to have the living area slide removed and shimmed and have the bow in the side wall removed and then have the side of the coach repainted as necessary. Jayco estimates a two week period for those repairs and they asked me to assemble a list of other items I would like done while it is at factory service.
So far, pretty decent customer support and they have started sending the technical drawings and diagrams as they are requested. According to them there are too many to do a batch emailing.
Thor Forums
