The number I called for Thor customer service is -
877-855-2867, try to get a specific person to establish a relationship with for this and future needs.
Whenever working with any service company like Camping World or Ford, etc. I always request email copies of any discussion, agreement's or statements or if I don't receive them, I send an email documenting our phone discussion which they must respond to if inaccurate. This way you will have a written record of discussions and understandings, which you will be able to use to support your case with Thor or in legal arbitration.
Best of luck to you!
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2018 Palazzo 33.2
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