Quote:
Originally Posted by Kona Tom
Does anyone have a number for Thor customer complaint? The number Camping World gave me ended up with “ road service”. I own a Thor Windsport 29M purchased July 2018. During the warranty year I had 38 repair items. Within that time period 4 different technicians at Camping World. An initial item was that both cab windows made a high pitch noise while in the locked position. When slightly opened the noise diminishes. Although it was on our initial list, Camping World could not duplicate the noise. Which I thought they never took it out on the freeway or a transparency issue. On the second visit to CW I again stated that the windows were loud when closed. On that inspection CW verified the noise and said the windows were incorrectly installed. They took a series of pictures and supposedly submitted to Thor. At this point we are on our third technician. Worried that the warranty year was expiring I kept calling the CW technician. After several attempts and days of leaving messages, a new fourth technician returned my call and said I needed to bring the RV back for different angle pictures for Thor, which I did. Subsequently Thor has now rejected the claim due to the warranty expiring. Thank you for anyone that can provide me with the correct Thor customer complaint department number.
Kona Tom
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Tom, The window maybe an easy fix. We had a whistle in both front windows. First I loosened the latch and seemed to fixed it. Then heard that a dry lube will cure the noise, tried that and now our windows are locked and somewhat quiet for a motorhome. I would think you'l have trouble getting any dealer to test drive for wind noise...just my 2 cents.
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