Quote:
Originally Posted by The Gritz Carlton
Reading comments and experiences on this forum for a couple years...plus...trying to buy from them....twice. Have you ever dealt with them?
|
Yes. That is who we bought the current Accolade from. I will tell you that I will not give their sales or delivery people/departments the time of day and ignore them whenever I am in for service but their service department has been decent. On the few warranty items they verified the problem and I took the coach home while they got authorization for repairs and ordered parts. Over the holidays I got two calls from them with status updates and got a call today to schedule the "while I wait" appointment for parts installation. We also scheduled them to check a slide seal for leakage while I am there.
Now, we walked away from the deal once. When we did come to an agreement the delivery folks damaged the coach when they tried to fix a PDI item and the coach was not ready for acceptance (Mobile Eye was not calibrated and working). In fact I created a thread about General RV in the Entegra section of the forum.
http://www.thorforums.com/forums/f34...ach-19433.html
I will say our experience with them is a lot better than our experience having service done by Camping World.
Thor Forums
