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We recently purchased the Axis 24.1 ... the remote for the AXXERA radio was missing. The PDI fellow said it was not necessary because it is a touch screen. I like having the remote...therefore, rather than going through all the channels with the dealer/Thor..I called customer care with AXXERA ... told the lady the situation and I was willing to purchase the remote...she asked me when we bought the rv .. gave her necessary info...within 3 days we had our remote free of charge. The best customer service I have received in a long time.
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