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Old 05-07-2016, 11:40 AM   #2
EA37TS
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Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
I did not purchase out of state and I can not comment on the Tuscany. We did purchase our Challenger from a dealer 100 miles from the house. During the shakedown cruise we had one slide problem for which Thor reimbursed for a mobile tech. Other than that issue my coach has been to the dealer one time for its end of warranty visit.

We performed a good PDI and made the dealer correct 2 items before I would sign the final paperwork.

All of my contact with Thor has been very good. They have responded to all of my email inquiries and provided me with the info I requested within 3 days of the request, normally they respond by the next day. We did have an issue of the parts department sending me the wrong seal (exterior instead of interior) for my slide but that was corrected by emailing the parts person a picture of the end profile for the seal I needed. As a note, the missing seal is what caused my slide issue during the shakedown.

Bottom line, make sure you do a good PDI and everything works before you sign taking delivery. Before you sign its the dealer's coach, after you sign its you coach to include the issues the dealer did not correct.

Also, we are extremely happy with the Challenger.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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