I had the same issue with my roof, my dealer re secured it, the screw has come out. Keep a list of things to be fixed. We had a list for sure but all of our issues have been taken care of by my dealer (not CW).
Good luck, we love our 37KT.
KC
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2015 Challenger 37KT
Progressive Industry EMS-HW50C, Winegard Trav'ler Sat dish, Magnashades, 5 star tuner, lots of indirect lighting.
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