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We haven't had that issue, but we did have some erratic slide issues. We found the the metal bracket on the inside of both sides of the slide was missing lots of screws. In fact, one side only had one screw instead of numerous screws on both sides. I had the dealer put the missing screws in and it has been smooth sailing since.
I would never have thought to look back there, but my partner did. I told the dealer I wasn't using it until the screws were replaced.
We have a GREAT dealer took them 45 minutes from phone call to finish.
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