If I were you, I would contact Thor until I get someone in a senior position that
I can vent to and get that person to commit to resolving all my issues until I am completely satisfied. Even if you have to make some legality threats, I wouldn't throw in the towel. I have had a long list of issues with my unit that did get resolved but only through persistence. I also have a contact person at Thor in their customer service department that I can reach out to anytime for assistance. As the old saying goes "the wheel that squeaks the loudest gets the grease".
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Tom and Lisa
Pennsylvania
2015 Challenger 37TB
2015 Ford Taurus toad
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