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Your best bet is to remove the whole radio from the dash, remove the main power connector at the rear of the radio for approximately one full minute, and then plug it back in again. That has worked for me. The radio in my Palazzo is a JRV212T. You remove the radio by installing the two u-shaped devices that can be found with all of your Palazzo important papers into the holes found along the left and right sides of the radio's front panel.
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