Thanks, folks... it is indeed the dreaded Jensen JRV212T... and out of warranty.
I hooked up shore power yesterday and let it sit overnight. I called the repair shop that worked on the vehicle this summer and asked how they fixed the radio - which had just gone on the fritz the morning I took it in. They said they pulled the radio, checked all the connections, put it back in - and it was working and they couldn't replicate the problem.
We searched and actually found the little clips for removing the radio... went out an hour ago to pull it -
and the radio is working just fine. Somehow, after a long time under power, it decided to reset itself.
So I guess we're good until the next time the radio goes awry...
thanks all of you! Nothing more frustrating than an intermittent problem that won't stay broke and won't stay fixed!
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