Yes it is sad...too many rvs...not enough rv service...everyone wants everything now...the techs dont care...the customers will spend money but no matter,not enough shops to service....it is a cycle and the upper management either does not know or does not care or is not informed...we tried to play by the rules..will play with someone ekse down the road to get what we woukd like to have,but will be so demanding and micro managing because of our experiences that they will be like what a pain they were! So, just live and learn in this portable house world!