Thor Forums

[schreinertms]

1. Find a good dealer (check their reviews on-line)
2. Use the new coach for at least two nights in the dealers lot (with permission, of course) or find a nearby campground. This way you can take it right back to them to fix what issues you've identified so far. Let the dealer know you are doing this so they can be on standby to repair.
3. Use the coach as much as possible the first year so whatever issues do come up they can be addressed under warranty.
4. Get a good customer service contact at Thor, their phone number/ext and their email address. Keep them posted on your issues. If they do not respond in a timely matter, find another contact. Most CS reps at Thor are good to deal with.
5. Learn all you can about the workings of your new coach. Some little things that come you might want to repair yourself to avoid the inconvenience of taking it in for service unless it can wait and be addressed with multiple things that need repair.
6. Stay connected to this forum. You will see things mentioned here specifically about your coach that you might want to go back to Thor with questions. This could result in Thor or your dealer fixing or correctly something you didn't know was broke or not right.