Thor Forums

[cw4red]

Hello, I'm new to the forum and we just purchased a 2017 Thor Freedom Elite 29FE from Camping World (CW) in SD. We traded in a 2016 Forester 2251 which we were very unhappy with. The reason we chose CW was that we felt we had more service opportunities. During a 3,000 mile trip we encountered a few issues. We had a water leak that was coming from the exterior kitchen area. We took it to the CW in Deforest, WI for service. The service dept fixed everything to our satisfaction within a few hours. Next issue was discovered during a very hard rain storm, water was leaking in the cabinet that housed the cable and antenna wiring. Took it to the CW IN Akron, OH (about 2 hours from home)which diagnosed improper installation of Satellite Dish. Again fixed to our satisfaction within just a few hours. Next issue was with living area slide dragging on floor. Took it back to CW in Akron, discovered slide was installed incorrectly. CW had it fixed within 6 hours. As far as I am concerned the customer support from CW in Akron, OH has been outstanding. Even with the ease issues we are very happy with the 29 FE which had 6,012 on it when we put it away for the winter.