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"turned on the water pump....and nothing. The red water pump light on the monitor panel comes on, but there is nothing moving through the lines and out the faucets...no air, no water."
Are you saying that the water pump is not making any sounds either? If the light is on at the switch but the pump is not even running then either the water pump is caput or it isn't getting power.
If it is humming or making pumping sounds then either there is a water valve in the wrong position or for some reason it is not self priming.
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Full Time in 2017 Newmar Ventana 4369
pulling a 24' enclosed (Mini Cooper/Harley/Kayak)
(traded 2014 Thor Challenger)
US Army 70-73 Retired LEO
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