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Old 04-11-2017, 05:44 PM   #1
sforl
Senior Member
 
Brand: Thor Motor Coach
Model: Thor Axis
State: Mississippi
Posts: 404
THOR #6203
So it begins ...

Last week I took my Axis back to the dealer to have a Progressive EMS installed, to find out why the hot water tank wasn't working and to have a few other minor repairs done. The trim around the door popped loose and the tub surround was pulling loose as well.
At the end of a very long day they declared that the hot water tank was not the problem but that it was the water pump. The repair slip stated that the other problems had been done. Not the case. The only thing that had been done was the surge EMS installation.
When I questioned them they said that the reason they hadn't fixed the other issues is that they were covered under warranty and they had to get permission to do the work as well as get the parts. Approximate time estimate 2 weeks.
That was a week ago. So having no confidence that they would actually place the work order I checked with them today. Guess what?? All I got was errs and ahs, and we will get back to you. Still waiting to hear from them.
Is there a way to contact Thor directly to get the parts? ( assuming CW will give me the part numbers) Am I at CW's mercy? Or better yet is there a way to bypass CW altogether? It's a 6 hr drive round trip for me, which wouldn't be so bad if I could trust them to do their job.
I apologize for being so long winded!
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