Quote:
Originally Posted by sforl
Two of the minor issues I had involved no more than replacing two screws and some caulk. When I asked why they hadn't at least done that they said they had to get approval and parts from Thor!!! The water pump I totally get, but 2 screws and a little caulk... Seriously?
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It's not about the screws or caulk. It's the $175/hr shop rate that high end dealers charge. They don't want to give that time away and if they fix it and Thor doesn't approve the work then they are out that time/money. And the process for approval is ancient at most dealers when dealing with manufacturers. Most look like something created in the 70s and 80s.
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