If your unit is still under warranty, contact Thor and they will send you a new latch. Happened to me but I was able to remove the jammed latch cause it was next to a compartment open to it. Now I have a spare latch. I found that these latches jam cause the pin that rides on a column needs to be drilled larger and then lubricated. Once I did that to all latches, I've had no issues. I can post some pics if you're interested.
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Tom and Lisa
Pennsylvania
2015 Challenger 37TB
2015 Ford Taurus toad
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