Try this person at Thor as she has been fairly responsive, at least for me.
Jaime Rienks
Warranty Customer Service
Thor Motor Coach, Inc.
606 Nelsons Parkway
Wakarusa, IN 46573
P.O. Box 1486
Elkhart, IN 46515
Phone: (877) 855-2867
E-mail:
jmrienks@tmcrv.com
Based on the seriousness of the issues you are having, you may want to consider a trip to Thor in Indiana.