I find the opposite from Thor Customer Service. I have contacted them twice about warranty service and three times asking for wiring and plumbing diagrams. Thor paid for an emergency, mobile RV tech visit when they couldn't diagnose the electrical problem and reimbursed me for repairs done my local Jayco dealer. Thor CS even followed up on my warranty service to ensure that everything was corrected to my satisfaction. Ron Johnson at CS has never failed to help me when I asked.
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Jim & Roy Davis
2016 Hurricane 31S
1961 Rampside in tow
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