Thor Forums

[brianh442]

Not sure how Thor determines which models go to which part of the country? It seems Thor will determine which dealers will carry certain models if they have multiple dealers in one locale.

Unfortunately most dealers mark up their retail prices for access to their repair facility. It's a shame that some won't even touch your rig, unless you purchased it from them, others will place you at the very back of the que for an appointment and even further down when it comes time to making repairs!

I wish it were a better agreement between Thor and the "authorized Thor dealers" to take care of their products and customers!

In Western Wa, Sunset RV and Poulsbo RV are the 2 Thor dealers. It seems Poulsbo only gets certain models in, while Sunset gets more. Again, not sure why or who determines that, I've got several different stories from reps at both lots!

Thor QC seems to be pretty hit and miss! From my personal experience I want the piece of mind having the dealer close and willing to work on my rig, especially in that first year. I've had several issues with my new coach, all covered under warranty, one was an electrical issue and the other was a slide problem. Both could have been very costly and would have had the coach out of commission for over a month.

In both cases Sunset was able to diagnose the problem fairly quickly and obtain authorization from Thor to make repairs. The last issue with my slide, I called Thor and spoke with their help desk with no luck, I had a slide stuck out. They suggested calling a local mobile repair tech and have him respond to the campground. So I called Sunset and spoke with Jeff. Between him and Robin, they were able to walk me through getting the slide back in.

I stopped by that afternoon on the way home from the trip, even though I was slightly out of warranty, Thor covered the repairs!!!

In a perfect world, this is how the relationship between Thor, the dealer and the consumer should work!! Right now Sunset repair is firing on all 10 cylinders and I can recommend them for repairs.

Not sure what the turn around time would be if you didn't purchase from them though???