Thor Forums

[bevedfelker]

When I did my PDI back in Aug 2015 at General RV in Tampa, the PDI was not conducted by the sales staff. Another individual from the Service Dept conducted the PDI with me. He was very knowledgeable of Thor products (particularly Vegas & Axis). We did the obligatory PDI of fit & finish & cosmetics -- but we spent 4 hours with the systems operation portion of the PDI. He showed me where "everything" was located (all switches, low point drains, hot water by pass, fuses, CBs, connections, etc.). We then operated systems on battery, generator, and shore power. He checked charging level coming from converter & engine alternator. He demonstrated the proper way to extend & retract, lower & raise the slide & bunk to prevent the Schwintek synchronous motors from getting out of sync. We swiveled the sewer connection & connected and drained black and gray tanks. He removed drawers to show me the dealer had cleaned out construction debris during the dealer's "Make Ready" inspection. The PDI was probably as in depth and comprehensive as a PDI should be.

Perhaps this was an exception to what we often hear on this forum of what PDIs were like for many owners. But a dealership whose focus is SERVICE rather than just SALES would go to this extreme. You only get one chance at a first impression for a new customer. My dealership certainly wanted to make a sale -- but he was also interested in my continuing to come to him for after sales (and beyond warranty period) service. He also wanted to ensure I'd be back if I wanted to trade up. And he was clearly interested in my word of mouth endorsement to others.