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Old 06-11-2017, 12:40 PM   #6
DogLovers
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Brand: Thor Motor Coach
Model: Thor Tuscany 36 MQ
State: Indiana
Posts: 936
THOR #6280
Unhappy

Quote:
Originally Posted by laberj45 View Post
Bought new last June. This was our 3rd RV (second new one). Full wall slide malfunctioned first weekend and attempted subsequent repairs with RV dealer 3 times. The system is built by Lippert Scwinteck and we found it to be under engineered and even manufactured incorrectly (it had a 2 track system). The Schwinteck system is not able to handle the weight - causing malfunctions.

We sent the RV back to Indiana for what we hoped was a 4th and final legit repair to the full wall slide (as it was now sliding out while we drove). Thor was unable to fix, however, and returned it back to us still with issues. We have had a major customer service disconnect with Thor and had to go the lawsuit route for resolution.

The 37.1 seems to have been reconfigured and no longer has a full wall slide.
We hope you don't have our experience and get to enjoy the RVing life, like we used to..... Good Luck!
Too bad you don't live in Indiana. Our state has what they call "The Lemon Law". If you have to have the same vehicle serviced within the warranty period for the same issues multiple times, the dealer must take it back and issue a full refund. Unfortunately sometimes it takes a court to uphold your rights and enact justice.

I'm afraid the days of "truth, honor, respect and integrity" are waning as change and new generations enter the workforce.
__________________
Bill & Martha more than 46 years.
Traveling with Shih Tzu's Baily, Bella and Maltese Buster. Towing, Golf Cart, Harley or Polaris RZR. 3 of our darling Shih Tzu's passed away recently and I just can't take them off of here. RIP Baxter, Baili & sweet sweet Bella. Buster is our little rock.
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