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Old 06-14-2017, 07:41 AM   #13
Oneilkeys
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Brand: Still Looking
Model: Travato
State: Florida
Posts: 2,475
THOR #1765
Quote:
Originally Posted by ppaluigi View Post
Took the Vegas in since it is still under warranty. They diagnosed it as a "faulty diverter." A diverter is techspeak for 'faucet.' They installed a new 'diverter.' I still have yet to review their work and remain cautious.

BTW one service advisor told me on the phone that warranty service authorizations can take up to six weeks to clear before an owner can retrieve the vehicle. Sounds like a bonehead fearplay to discourage an owner from their rights under a one-year warranty. If that's the case, I wonder if Thor would be willing to extend the warranty for the time the rig is in the shop.
That dealer is giving you garbage. I have had two dealers do warrantee work on a Vegas and an Axis and I have never left my coach more than two days. Both dealers have gotten an authorization from Thor (one that day) and fixed the problems in one or two days at the most.
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