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My experience with Thor Customer Service has been very good as well. I contacted them yesterday morning about the circuit board on my Atwood water heater being defective (the water heater worked on electric, but not on gas). I told them about the troubleshooting I had done, which left only the circuit board as the culprit. Thor Customer Service was most accommodating, and by the next day (i.e., today), a new circuit board arrived at my house. What more could you ask for?
My warranty issues through the dealer (General RV) and Thor have been exceptionally positive as well. Although I wish that a bit more attention could be paid to quality control during the production process, Thor has been very responsive to correcting the problems in a timely manner.
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