Quote:
Originally Posted by thor293
I sent a request to their customer service dept to see if I could get a few of the clips that hold the screens in our coach since my cw dealer doesn't seem to care, and at this point I am think neither does Thor. :-/
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The initial contact with Thor took some time via their web contact form. I believe this may be due to the routing of the request to the correct plant. My Challenger is built in their plant that also builds the Tuscany and Palazzo diesel pushers and the rep that called me based on my contact form works in the plant that produces the Challenger. I now have her direct number and during a couple of calls she has been very responsive to my requests.
Have you tried calling their customer service number? You may also try calling their parts department (877) 500-1020. That is the number I used to get a second key for my outside entertainment compartment and the number on the packing slip when they sent the wrong key on the first attempt. If you talk to parts they may ask for the last 8 digits of your VIN so you may want to have that handy. Each time I talked to them about the key (first 2 keys, then one key when one of the first 2 was incorrect) they sent them via UPS and were received within 2 days.
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