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my experience:
don't bother leaving a message with customer no-service
if you can get through to customer service, they are very helpful and responsive if its something that they can take care of then and there, but if it requires a call back forget it.
If you have a warranty claim and they assign a person to you, they are very responsive, very reachable, and very helpful.
If you need help later, don't bother calling that same person
Just my experience so far after 9 months of ownership and 1 major warranty claim.
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