Sorry you have been getting the run around. I think a lot of the complaints about Thor are related to poor service by the dealer. My dealer has a big sales lot, (8 acres) and handles a number of major brands but he also has a huge, well organized service department.
It's aggravating that the Inverter probably still functioned and you could have used a trickle charger for the batteries and used your rig while waiting for the replacement. Good luck....
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U.S. Coast Guard retired- 1956-1985
Pensacola, Florida
2016 Siesta 24ST
1972 Moto Guzzi Eldorado
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