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Old 02-16-2018, 04:09 AM   #1
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Brand: Thor Motor Coach
State: Oklahoma
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fusion xm

I have been trying to activate my xm service on a 2018 synergy. Only channel I get is 0 which has the radio ID. I have unlocked the passcode and still nothing. What am I missing? My owners packet has nothing on either radio system in the coach.
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Old 02-16-2018, 11:16 AM   #2
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Have you called SXM with the radio ID? There also is a place on the website where you can send a refresh signal to your radio.
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Old 02-16-2018, 01:06 PM   #3
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Yes I have. I am missing something just cant find it.
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Old 02-16-2018, 01:17 PM   #4
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I've had several vehicles with built-in XM. Even when not activated, I can tune to any channel; I just get the "promo/preview" audio on the tuned channel though. Are you saying you can't tune to other channels? If so, you may have a hardware issue.
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Old 02-16-2018, 01:36 PM   #5
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I have 5 other vehicles with XM. Never had this problem. I cannot change any channels. It’s on 0. I took the parental codes off and still nothing. I’m going to do a software check/update and try that. If that doesn’t work, I’ll punt and take back in to dealer.
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