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Old 03-01-2021, 07:53 PM   #1
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Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 2,523
THOR #6411
RecPro Warranty

In the Fall of 2018, I bought a Charles 67" double wall hugger recliner. It worked perfectly for about 18 months, then the left back cushion started splitting. I tried to patch it, as you can with auto vinyl, but it continued to peel. On Feb 12, I contacted Cassi at RecPro customer service to see about purchasing some replacement cloth or a new cushion. Cassi stated if I would send her a photo of the peeling, she would see about replacing it since I was only 4 months out of warranty. The new cushion arrived the Feb 26th and I instilled it the next day. It matches perfectly. A very happy customer.
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Jim & Roy Davis
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Old 03-01-2021, 08:06 PM   #2
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Brand: Thor Motor Coach
Model: Siesta 24SS
State: California
Posts: 1,226
THOR #12698
Now that is good customer service.


Paul
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Old 03-01-2021, 09:30 PM   #3
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Brand: Thor Motor Coach
Model: Hurricane 29M
State: California
Posts: 2,855
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My seat backs started peeling and I was out of warranty by 2 months. First call the rep said I was out of luck and could buy 2 new backs for $150 each but they were put of stock. Was told to call back in 2 weeks

Well I called back and no shipment arrived but this rep said no problem they have extras for warranty replacement and since I was just past warranty she would honor it anyways. Got the seat backs a week later

Jerry
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Jerry, Maria, and Sasha 6lb Yorkie
2017 Thor Hurricane 29M
2016 Jeep Wrangler Unlimited Sport
FMCA # F464385
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Old 03-02-2021, 12:29 AM   #4
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I like to hear that some companies still value customers, but does great customer service make up for poor quality products?
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Old 03-02-2021, 12:36 AM   #5
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Originally Posted by Lt Keefer View Post
I like to hear that some companies still value customers, but does great customer service make up for poor quality products?
No it doesn't but it helps a bit
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2016 Jeep Wrangler Unlimited Sport
FMCA # F464385
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Old 03-02-2021, 02:33 PM   #6
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Brand: Thor Motor Coach
Model: Hurricane 31S
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Originally Posted by Lt Keefer View Post
I like to hear that some companies still value customers, but does great customer service make up for poor quality products?
It all depends. Would you spend $4000 to get a 100% perfect product with a lifetime guarantee or spend $1200 for a same product of less quality with a two year guarantee? I remember days when the hardware store sold 4 100 watt incandescent light bulbs for $0.99 with no guarantee or $10.00 for 4 bulbs with a lifetime guarantee. I have some tools that are Snap-on, some Craftsman and some from Harbor Freight. Sometimes less quality is good enough for my purposes.
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