Crossroads' New Warranty!

[Lebo]

Still waiting for GM for CrossRoads & Redwood RV Tom montague, to give the big spread sheet. Why a 1 year warranty is better then a two warranty.
My be the heat is turned up to high for CR boys and that's why the forum is turned off.

[Lebo]

Still waiting! Tom M

[Hunter11]

Lebo, he posted his comparison the day before the forum was taken offline. It was met with the same response his 1+Promise was.

[anaro]

It was there briefly and then the entire forum went "poof".

[Hunter11]

I would say Crossroads has a lot of angry owners right now.

[Lebo]

Did any one get a copy of the spread sheet please post!
Lebo

[NorskeBob]

This is what he posted:
Remember - the 2 year warranty was a limited warranty - coverage was often denied on items not covered by the vendor after the 1st year.

Counter Tops - only covered 1 year and required prior vendor approval
Fiberglass Tubs & Showers - 1 year, dealer or owner had to contact vendor
Frame, Suspension, Landing Gear, Slide Mech., 18 months until Jan. of 2011 - then 12 months after - dealer or owner had to contact vendor for repairs
Carefree & Dometic awnings - 1 year, dealer or owner contact supplier.
Exterior Doors, Windows and Baggage Doors - 1 year, contact dealer
Facia, Wood Counter tops, Shelving - 6 months, contact dealer
Ceiling Fans - 1 year, contact dealer
Dometic Refer & Air Conditioner - 2 years, contact vendor
Generator, 2 years or 2000 hours, contact supplier
Winegard - 2 years, contact dealer
Jensen & AudioVox stereo equipment - 2 years, contact vendor
LP Bottles - 1 year parts only, contact dealer
LP Regulator - 1 year, contact dealer
Convertors - 2 year, contact dealer
Tires - Not Covered by CrossRoads at all - Contact Supplier
Battery - Not Covered by CrossRoads at all - Contact Supplier
Graphics - 5 years, parts only, contact dealer
Fantastic Fan - 2 years, contact supplier
Shurflo Water Pump - 2 years, contact dealer
Day Night Shades and Mini-blinds - 1 year, contact dealer
NorCold Refer & Thetford Toilets - 1 year, contact vendor
TV's, Fireplaces & Home Stereo - 1 year, contact dealer
Exterior metal - 2 years, contact dealer
CO & LP Detectors - 1 year, contact dealer
Rubber Roof - 5 years, material only after 1st year
Interior Lighting - 2 years, contact dealer
Exterior Caps - 1 year from Date of Manufacture
Bedding - 1 year, contact dealer
Sinks - 1 year, contact dealer
Atwood Water Heater and Furnace - 2 years, contact supplier
Roof, Walls & Floor aluminum construction only - 5 years, subject to yearly inspections.

COMPARE THE ABOVE LIST TO THE NEW 1 YEAR WARRANTY BELOW: Notice products covered longer than 1 year by the vendor still have the additional coverage. We did not take anything away - just who is responsible for administering the claim.

Counter Tops - 1 year, contact CrossRoads
Fiberglass Tubs & Showers - 1 year, contact CrossRoads
Frame, Suspension, Landing Gear, Slide Mech., 1 year, contact CrossRoads
Carefree & Dometic awnings - 1 year, contact CrossRoads
Exterior Doors, Windows and Baggage Doors - 1 year, contact CrossRoads
Facia, Wood Counter tops, Shelving - 1 year, contact CrossRoads
Ceiling Fans - 1 year, contact CrossRoads
Dometic Refer & Air Conditioner - 2 years, 1st year contact CrossRoads, 2nd year vendor.
Generator, 2 years or 2000 hours, 1st year contact CrossRoads, 2nd year vendor
Winegard - 2 years, 1st year contact CrossRoads, 2nd year vendor
Jensen & AudioVox stereo equipment - 2 years, 1st year contact CrossRoads, 2nd year vendor
LP Bottles - 1 year, contact CrossRoads
LP Regulator - 1 year, contact CrossRoads
Convertors - 2 year, 1st year contact CrossRoads, 2nd year vendor
Tires - 1 year, contact CrossRoads, thereafter vendor
Battery - 1 year, contact Supplier ( we cannot ship batteries )
Graphics - 5 years, contact CrossRoads
Fantastic Fan - 2 years, 1st year contact CrossRoads, 2nd year vendor
Shurflo Water Pump - 2 years, 1st year contact CrossRoads, 2nd year vendor
Day Night Shades and Mini-blinds - 1 year, contact CrossRoads
NorCold Refer & Thetford Toilets - 1 year, contact CrossRoads
TV's, Fireplaces & Home Stereo - 1 year, contact CrossRoads
Exterior metal - 2 years, 1st year contact CrossRoads, 2nd year vendor
CO & LP Detectors - 1 year, contact CrossRoads
Rubber Roof - 5 years, 1st year contact CrossRoads, 2nd - 5th contact vendor
Interior Lighting - 1 year, contact CrossRoads
Exterior Caps - 1 year, contact CrossRoads
Bedding - 1 year, contact CrossRoads
Sinks - 1 year, contact CrossRoads
Atwood Water Heater and Furnace - 2 years, 1st year contact CrossRoads, 2nd year vendor
Roof, Walls & Floor aluminum construction only - 1 year, contact CrossRoads


As you can see the coverage basically remains the exact same, if a vendor covers the product for more than one year, you still get the additional coverage. What we have done is simplify who is responsible for administering the claim. Now you or your dealer has to call CrossRoads during the 1st year and we take care of it. Again - If the vendor offers a warranty outside of the 1 year - you still get the additional warranty coverage.
(See Above)

The biggest change is no 5 year structural warranty which we had very few claims under anyway. The major claims in this category expose themselves within the 1st year - anything after the 1st year is usually due to neglect which we do not cover anyway.

END OF WHAT TOM POSTED

There were quite a few more posts expressing dis-satisfaction and now the forum is down - maybe for a forum site rebuild or they did not like all the negative press they were getting.

[calgarygringo]

The downer side to that as a potential owner was that I was under the impression from the website and the local dealer that it was a 2 year full/everything covered warranty. Even people on the board that had claims denied and some the dealers fixed anyways as they all "assumed" it was full but was not. in reality it was a one year warranty other than the frame work and now that is gone too. I know this company that was on the top of my list has now worked it's way down. not so much for the units themselves but their business practices concern me.

[Pnr]

When I bought my 30RE in January, the dealers exact words were, " For two years any problems other than abuse, or accident will cost you NOTHING ".

They even stated it was " bumper to bumper".

Paul

[Hunter11]

For those buying the full body painted Cruisers this could get expensive if you have paint issues past 1 year. And I know a couple have had issues with paint peeling due to poor pre-prep.

[anaro]

Originally Posted by Pnr

When I bought my 30RE in January, the dealers exact words were, " For two years any problems other than abuse, or accident will cost you NOTHING ".

They even stated it was " bumper to bumper".

Paul

You are not the only one who had a dealer sell the warranty as bumper to bumper for 2 yrs. Heck even some of the people who bought their cruisers at Hershey talked to the factory rep and were not even told about the decrease to 1 yr warranty before ordering their units.

[steve]

Originally Posted by anaro

You are not the only one who had a dealer sell the warranty as bumper to bumper for 2 yrs. Heck even some of the people who bought their cruisers at Hershey talked to the factory rep and were not even told about the decrease to 1 yr warranty before ordering their units.

The factory rep at Hershey told me it is a two year bumper to bumper.
thats why we are buying. they did not have the color we wanted.

So it was ordered. it will be shiped to the dealer 11/15/2012. I called CR
to ask about the 2 year bumper to bumper. And I told them what the rep said. they asked me for the vin #.
thats is it. they did not say if they will give me the bumper to bumper 2 year.

well i will keep you all posted on what they do.

steve

[anaro]

Originally Posted by steve

The factory rep at Hershey told me it is a two year bumper to bumper.
thats why we are buying. they did not have the color we wanted.

So it was ordered. it will be shiped to the dealer 11/15/2012. I called CR
to ask about the 2 year bumper to bumper. And I told them what the rep said. they asked me for the vin #.
thats is it. they did not say if they will give me the bumper to bumper 2 year.

well i will keep you all posted on what they do.

steve

From what I have read, if your build date is after sept 1, 2012 you will have the 1 yr warranty +12 point promise

[TravelinAndersons]

What sort of extended warranty do they offer? It may be worth the investment.

[Hunter11]

Crossroads does not offer an extended warranty.

[NorskeBob]

Originally Posted by Pnr

When I bought my 30RE in January, the dealers exact words were, " For two years any problems other than abuse, or accident will cost you NOTHING ".

They even stated it was " bumper to bumper".

Paul

And the dealer was quick to point to the sticker on the side of our unit - "Bumper to Bumper". Also, the salesman ensured I noted the 2/5 picture on the brochure.

[cwit]

I would reject a deal if I was told a 2t5 warrenty and then after I ordered they changed it to a 1 year. You should have a right to reject order up to the day you see it and ok it

[Hunter11]

Don't you feel good about all that money you spent on your Crossroad product. Quality and reputation going downhill, warranty cut in half, poor response from Crossroads and dealers on customer warranty issues and a forum that has been offline for 8 days and counting. But Tom wants you to believe they are a growing company building excellent customer trust..........

[Lebo]

Took the camper in to my dealer Oct 13 to find the cause of the cracks in the front cap. CR was called and only thing they would do was to fill in the cracks paint and buff. Received email from dealer that camper was ready to pick and had a bill for $158 for resealing the camper which no authorization was given.
So after a little talk with the service manager who hung up on me. I called the Dealer again and talk the Manager who said he would remove the bill. Just come get the camper. After driving two hours and picking up the camper the cap look real good. Stopped and got gas and noticed that it to looked to good. Da! I said to my self, They didn't put the front cap graphic back on WTF. Sent email to CR and ask them to send the graphic to me and I will have my body shop put it on in the spring. Good times!

[Pnr]

Well that sounds about right, give you a bill for something you didn't ask to be done in the first place.

It's a new unit why would it need resealed? And if it needed resealed they should have done it for free.

As far as the graphic, when they replaced my cap, they put the new graphic on crooked !

Lebo I would keep an eye on their patch job, I'm sure you will.